Shipping policy

A brief account of how an object travels from our hands to yours.

Dispatch & Cost

Most orders leave the studio within 1–3 business days. Heavy furniture sometimes takes a little longer — it depends on the freight forwarder's availability, and we'd rather get it right than rush. Peak periods (Black Friday, holidays, new collection drops) may add a few days as well.

Flat-rate and free shipping are offered on most items. United States orders are inclusive of customs and tariff duties — nothing further will be levied at your door.

Carriers

We ship worldwide. Smaller pieces travel with the carriers below; larger furniture is dispatched via specialist LTL freight forwarders.

Parcel: UPS · FedEx · USPS · Canada Post
Furniture: Specialist LTL freight forwarders

Duties & Customs

All items are inclusive of customs and tariff duties — paid by us, never by you on delivery.

Special Cases

For Yukon, Nunavut, Northwest Territories — and Hawaii, Alaska, Guam, Puerto Rico, U.S. Virgin Islands — shipping is quoted case by case. Write before you order.

Need it sooner than 1–3 days? Tell us. We'll see what's available and confirm whether the piece is eligible for immediate dispatch.

At The Door

Leave delivery instructions at checkout — they reach the carrier. We do ship to P.O. boxes. If a package goes missing, write to us; we keep records of every tracking number.

Contact

For any further support, email us at info@projectkalaa.com.